|Minoan labyrinth, apparently modelled on the BBC's complaint process|
I recently received an email from a reader who has battled the BBC's labyrinthine complaints process and won.
It took a lot of perseverance, including a long exchange of letters with the BBC and an escalation to Ofcom, but, finally, out of the blue, the BBC capitulated and conceded the point of the complaint.
So, if you're very patient and are prepared to jump through several BBC hoops, it can be done!
Indeed, here are a couple more recent examples. The first made me smile, as - like the above complaint - it obviously had to slog its way through the entire BBC complaints process to end up at the Executive Complaints Unit. I bet it took weeks, and yet all that was needed was for the BBC to acknowledge the error (a very basic error) and correct it. The wheels of the BBC complaints system grind very slowly at times:
And the next one, on a heavier subject, concerns a report from BBC Arabic's Nida Ibrahim:
You may also like to read some of the BBC's latest Corrections and Clarifications (the first of which should be familiar to you!):