BBC Watch has published a fascinating account from Sam Green about how he finally convinced the BBC Trust's Editorial Standards Committee to uphold his complaint against the BBC for a Today report by Kevin Connolly.
It took him two and a half years though. Many would have given up (which is a lesson for us all).
He encountered delaying tactics, faulty logic and deliberate obfuscation - and even now still doesn't know whether Today or Kevin Connolly actually accept the Trust's findings. Nor does he know what the BBC intends to do to make amends for this inaccurate and misleading report.
It's well worth reading in full.